Our Policies

Our Terms and Policies

At Ramnarayan Tea Group, we prioritize building strong and transparent business relationships with our partners. Our terms and policies are designed to ensure smooth transactions, reliable delivery schedules, and consistent product quality. We offer flexible terms to suit the unique needs of our business clients, along with dependable support for ongoing collaborations. Our commitment is to foster long-term partnerships that drive mutual growth and success.

Shipping and Distribution

  • Ramnarayan Group provides free shipping to all of you.For this, you do not need to pay any extra charge.
  • As soon as your order is received by us, it will be sent for transport within 48 hours.
  • After the order is dispatched, you will be given the name of the transport company and tracking ID. Under this, you can view the live location of the ordered product.
  • Normally, the goods will be delivered within 2 to 5 days, but in remote areas, delivery will take 5 to 7 days.
  • During this time, our customer care executive officers will stay connected with you and provide full assistance.

Replacement Policy

  • ramnarayantea@gmail.com For replacements, contact this email address.
  • Ramnarayan Tea Group offers a replacement policy within 7 days. However, the product must be in the same condition as it was received.
  • This means, to claim the return policy, you must have the original packaging, stickers on the packaging, and the original bill receipt.
  • To claim the return policy, use the following address: Goyal Building, Godown No. 1, Shivne, Pune 411023
  • Tea premix should not be kept near the following items: detergent powder, soap, asafoetida, tobacco, incense sticks, perfume, and other fragrant substances, etc.
  • To maintain the tea's aroma, taste, and color, keep it in an airtight pouch or container.
  • Check all products after delivery.
  • If any product is damaged during delivery, notify the company immediately. Arrange to send all damaged goods to the address mentioned above within 72 hours. In such cases, you will be entitled to avail the fast service.
  • If the product received is not the one ordered but another product, there's no need to worry. We will prioritize providing you with the service first. In such cases, you will be entitled to benefit from our fast service. Call the number below: 9423482948
  • And provide your side to our customer care executive officer. They will listen to your concerns, verify the truth, and if your claims are found to be true, they will issue an order to dispatch the goods again within 6 hours. The goods will be sent for delivery afterward.
  • Ramnarayan Tea Group does not charge any fee for dispatching materials.

Refund Policy

  • If you wish to claim a refund, you must fulfill all the rules and conditions below. Once you meet these requirements, you will be eligible for a refund.
  • You must have the original packaging, stickers on the packaging, and the bill receipt.
  • If you made an online payment, send a screenshot of it to: ramnarayantea@gmail.com
  • If you made an offline payment, send the bill receipt.
  • Arrange to send the product you ordered to the address mentioned below: Goyal Building, Godown No. 1, Shivne, Pune 411023
  • The day we receive the returned goods, our team will inspect them. If the goods are intact (i.e., original packaging, stickers on the packaging, and no tampering with the original pouch), if you meet all these criteria, you can apply for a refund within 10 days.

Terms and Conditions

  • The ownership and operation of the website are handled by Gawande and Company. The trademarks, names, logos, and service marks displayed on this website (collectively, "Trademarks") are registered and unregistered trademarks of the website owner and suppliers of the listed products. Nothing on this website should be construed as a license or right to use any trademark, name, packaging design, or any type of sticker without the prior written permission of the website owner.

Our Privacy Policy

  • Our privacy policy states that Gawande and Company ("Site," "We," "Us," "Our") reserves the right to keep information about your visit, whether online or offline, your use of our services, or any purchases of goods from us ("direct," "indirect"), how you communicate with us, what you think about our services, or your opinion about us.

Our Open Policy

  • If you make a purchase from Gawande and Company, whether you're a customer, website visitor, or anyone else, we are obligated to share your information under our open policy. As per the Constitution of India, any government agency, for example, Enforcement Directorate, Criminal Investigation Department, Police Force, has the right to modify any of the above terms and conditions.
  • If you have any questions about our privacy policy or wish to exercise any of your rights, please contact us at: Goyal Building, Office No. 1, Shivne, Pune 411023
  • 9423482948
  • ramnarayantea@gmail.com